Please have a look at our frequently asked questions.
Sprinkle Related Questions
Are the sprinkles edible?
Yes they are edible, they are meant for confectionary decoration.
Do you ship to all parts of Zambia?
Yes, we do we use EMS as our carrier.
How do I receive my package?
We offer two options, you can either have it shipped to you at an additional cost or you can opt to pick it up yourself (the pickup locations is located in Lusaka Zambia).
How long do I have to wait until I receive my package?
All orders are processed and shipped in 1-2 business days for regular orders and 10-15 days for wholesale orders. ▴Shipping is done once the payment is made and confirmed, if you select “pick up parcel” you will receive and email that will have the pickup location, our contact information and the appropriate times to collect your order.
What forms of payment do you accept?
For our zambian customers ▴We offer cash payment (only if you opt to pick up your order), Pesapal, Direct Bank Transfer, E-wallet and Mobile Money For our international customers ▴ At the moment we only accept Pesapal
Do you ship internationally?
Yes, we ship worldwide.
What shipping carrier do you use?
▴For orders within Zambia we use EMS. For international orders we use Mercury
Can I return something I’ve ordered?
Unfortunately due to food safety issues we cannot accept returns and refunds. If there is a problem with your order, kindly contact us at [email protected] and we will try our best to address the issue
Our larger sugar pearls may be too hard for children to chew and may be a potential chocking hazard, please be cautious when distributing them to kids. We are not responsible for any injuries involving our products
Do the sprinkles taste good?
Yes, they absolutely do, a few colors like purple and red have a little bit of a strong taste but the rest of our sprinkles are delicious, we often like to snack on them.
Does each bottle weigh exactly as indicated?
We try our best to be as accurate when filling the bottles, however there maybe an error of about 1g per bottle.
How long do the sprinkles last?
We advise that you keep the sprinkles for 18 months. But if stored properly they can last for years. Store them in a cool dark place at room temperature.
Do you offer wholesale?
Yes, we do, you have to create a wholesale account to make a purchase.
Do you offer bulk packages?
We only offer bulk packages to customers that have registered with us.
Can I cancel or make changes to my order?
You can make changes to your order within 2hours of making your order.
Luster and Petal Dust Related Questions
Why do some of the luster dust bottles seem to be more filled than others?
Some of our luster dusts such as the gold, silver, black and some other ones weigh more than the other colors, therefore they may appear to be less. You can trust that each bottle is weighed to 3g with an error of about 0.20g.
Are the luster dusts and petal dusts edible?
Yes, they are edible..
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